Refund Policy

Refund Policy for Colodigiart:

  • All Sales Final:

Due to the nature of digital download products, Colodigiart must inform you that returns or refunds are not accepted once the purchase has been completed. This policy is essential to protect the intellectual property rights of our content creators and ensure the integrity of our digital products. Once purchased, files will be available for download for a period of 12 months from the purchase date.

Exception for Unaccessed Downloads:

In rare cases where a purchase has been made but the product has not been accessed or downloaded, you may be eligible for a refund. To request a refund under these circumstances, please contact our customer support team at support@colordigiart.com within 7 days from the date of purchase. Our team will verify that the product remains unaccessed or undownloaded, and upon confirmation, we will proceed with the refund process.

How to Contact Customer Support:

For refund requests concerning unaccessed digital downloads, please reach out to our customer support team at support@colordigiart.com. Include your order details, such as the order number and the specific product for which you seek a refund. Our customer support team will assist you through the refund process and provide any necessary instructions.

No Refunds for Accessed or Downloaded Products:

Once a digital download product has been accessed, downloaded, or used, it is ineligible for a refund. We advise you to carefully review the product details and system requirements before making your purchase to avoid any inconvenience.

Technical Support and Compatibility:

Colodigiart is dedicated to offering technical support and assistance for a seamless experience with our digital download products. If you face any technical issues or compatibility problems, please contact our customer support team at support@colordigiart.com for help. However, encountering technical difficulties does not qualify for a refund.

We understand that you may have questions or concerns regarding our refund policy. For any inquiries or additional clarification, please feel free to contact our customer support team. Your understanding and cooperation in adhering to our refund policy are greatly appreciated.

USA mailing address: 1207 Delaware Ave #2039 Wilmington, DE 19806, United States

Vietnam Address: Floor 32, 105 Chu Van An Street, Yet Kieu Ward, Ha Dong District, Hanoi City, Vietnam

Email support: support@colordigiart.com

Operating Hours: Monday - Friday (9:00 am - 6:00 pm (GMT+7)